BRUNO FELIX
The service-oriented trailblazer
“Everything should be made as simple as possible, but not simpler”
- Albert Einstein
In my many years of experience in a wide range of industries, I have seen how sustainable change can only be achieved where IT, business and people work together. With structured service architecture, smart processes and focused IT strategy, I enable organizations to reduce complexity and achieve faster results.
BRUNO FELIX
The service-oriented trailblazer
“Everything should be made as simple as possible, but not simpler”
- Albert Einstein
In my many years of experience in a wide range of industries, I have seen how sustainable change can only be achieved where IT, business and people work together. With structured service architecture, smart processes and targeted IT strategy, I enable organizations to reduce complexity and achieve faster results.
BACKGROUND
In my roles as CTO, team leader, project manager and consultant, I have repeatedly built bridges - between business and IT, strategy and implementation, people and systems. Continuous improvement, sustainable impact, customer benefit and efficiency are at the heart of everything I do. As a qualified computer scientist with a CAS in Digital Finance and ITIL® 4 Managing Professional certification, I have many years of experience in managing and advising IT organizations in the banking, insurance, healthcare, sports and industrial sectors. The “Service-oriented IT” transformation project I led won the Service Management Switzerland Award in 2021.
CONSULTING FOCUS
Develop and establish IT, sourcing and cloud strategies
Define and implement IT target architectures for technology, applications, security and data with guidelines and processes
Transparently define IT service and process frameworks with measurable KPIs and introduce them in a customer-oriented manner
Project & program management for digital transformation projects in various industries
Analyze complex problems and develop targeted recommendations for optimization and action
Empower and train managers and employees to introduce or improveIT service management
BACKGROUND
In my roles as CTO, team leader, project manager and consultant, I have repeatedly built bridges - between business and IT, strategy and implementation, people and systems. Continuous improvement, sustainable impact, customer benefit and efficiency are at the heart of everything I do. As a qualified computer scientist with a CAS in Digital Finance and ITIL® 4 Managing Professional certification, I have many years of experience in managing and advising IT organizations in the banking, insurance, healthcare, sports and industrial sectors. The “Service-oriented IT” transformation project I led won the Service Management Switzerland Award in 2021.
CONSULTING FOCUS
Develop and establish IT, sourcing and cloud strategies
Define and implement IT target architectures for technology, applications, security and data with guidelines and processes
Transparently define IT service and process frameworks with measurable KPIs and introduce them in a customer-oriented manner
Project & program management for digital transformation projects in various industries
Analyze complex problems and develop targeted recommendations for optimization and action
Empower and train managers and employees to introduce or improveIT service management
LIGHTHOUSE PROJECTS
Introduction of service-oriented IT
As project manager for a Swiss insurance group, I was responsible for the introduction of a service-oriented IT operating model with a transparent IT service portfolio that included clearly defined services and responsibilities. The developed cost and service transparency made it possible to query IT service costs at the touch of a button. Cost-by-cause billing was carried out with Group-wide service level agreements (SLAs) in accordance with the OECD billing guidelines.
Digital transformation in professional sport
As CTO/Head of IT, I drove digital renewal forward. I designed the IT and cloud strategy, implemented a transparent service catalog and optimized processes to optimally support training, match operations and management with digital solutions. In the process, I experienced how digitalization in the sports business is already a decisive success factor in many areas.
IT security in mobile banking
In a project for a Swiss private bank, the focus was on the security of mobile banking. I designed the IT security architecture for mobile applications (including encryption, multi-factor authentication and secure network connections). This project reduced the increasing risk of fraud with robust security measures and at the same time enabled further innovative mobile services.
LIGHTHOUSE PROJECTS
Introduction of service-oriented IT
As project manager at a Swiss insurance group, I was responsible for the introduction of a service-oriented IT operating model with a transparent IT service portfolio that included clearly defined services and responsibilities. The developed cost and service transparency made it possible to query IT service costs at the touch of a button. Cost-by-cause billing was carried out with Group-wide service level agreements (SLAs) in accordance with the OECD billing guidelines.
Digital transformation in professional sport
As CTO/Head of IT, I drove digital renewal forward. I designed the IT and cloud strategy, implemented a transparent service catalog and optimized processes to optimally support training, match operations and management with digital solutions. In the process, I experienced how digitalization in the sports business is already a decisive success factor in many areas.
IT security in mobile banking
In a project for a Swiss private bank, the focus was on the security of mobile banking. I designed the IT security architecture for mobile applications (including encryption, multi-factor authentication and secure network connections). This project reduced the increasing risk of fraud with robust security measures and at the same time enabled further innovative mobile services.