3. October 2022
We delve deeper into the framework of agile service management and use project examples to show how it can be implemented in practice.
26. September 2022
What does agility mean in the context of IT service management? We delve deeper into the methodology, discuss related frameworks and show concretely how agile service […]
19. April 2022
A service roadmap supports the development of your IT systems in a targeted manner. We show why you need such a roadmap for every IT service […]
6. October 2021
We show why IT service outsourcing should also be the norm for SMEs, how IT services can be successfully outsourced, and for which IT services this […]
28. August 2020
ITIL has become a quasi-standard in IT service management. We show what changed compared to ITIL v3 and whether – and for whom – the switch […]
30. April 2020
The challenges associated with COVID-19 revealed the weaknesses in the continuity management of many companies all too clearly. We disclose what you can do to ensure […]