SERVICE EXCELLENCE


Digital transformation is always accompanied by a change in your service management.

These new requirements for your IT services must fit into the existing service portfolio and be adapted or introduced according to their priority. For a successful reorientation, your service organization must be ready to address the needs of your customers, implement them accordingly, and transfer them into daily operations via standardized processes and tools.


SERVICE EXCELLENCE


Digital transformation is always accompanied by a change in your service management.

These new requirements for your IT services must fit into the existing service portfolio and be adapted or introduced according to their priority. For a successful reorientation, your service organization must be ready to address the needs of your customers, implement them accordingly, and transfer them into daily operations via standardized processes and tools.

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OUR SERVICES

Our ITIL certified consulting team creates service excellence in the following areas:



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OUR SERVICES

Our ITIL certified consulting team creates service excellence in the following areas:

SERVICE PORTFOLIO

We set up your service portfolio and prioritize it together with you. In doing so, we define and document the necessary processes and associated responsibilities and support you in establishing them in your organization.

SERVICE ROADMAP

We create a service roadmap for each of your customer-oriented IT services, identify potential for further development, prioritize them together with you and derive the required resources in terms of personnel and budget.


PROCESSES & ORGANIZATION

We support you in the introduction and optimization of your IT service management processes such as incident management or change management. We define and document processes according to best practices such as ITIL, implement them in the ITSM tool and anchor them in your organization.

SERVICE DESIGN & TRANSITION

We set up the service design of new or changed IT services so that they meet the needs of your customers as well as the downstream operating organization. We support you from the definition of requirements to the handover to operations.


ITSM MATURITY ASSESSMENT

We assess the maturity of your IT service organization, identify strengths and weaknesses in your documentation as well as in your daily operations and identify areas for improvement.

INTERIM MANAGEMENT

We support you temporarily in various ITSM-related roles such as IT Service Manager, Service Owner, Process Manager and others to ensure the ongoing operation of your service organization.

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OUR PROJECT REFERENCES




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OUR PROJECT REFERENCES

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YOUR CONTACT

Do you have questions or would you like to learn more about our projects and services around service excellence?

Our charismatic organizer Thomas Scherzinger is happy to assist you.

  thomas.scherzinger@qudits.ch

  +41 61 564 06 41

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YOUR CONTACT

Do you have questions or would you like to learn more about our projects and services around service excellence?

Our charismatic organizer Thomas Scherzinger is happy to assist you.

  thomas.scherzinger@qudits.ch

  +41 61 564 06 41