

SERVICE EXCELLENCE
Digital transformation is always accompanied by a change in your service management.
These new requirements for your IT services must fit into the existing service portfolio and be adapted or introduced according to their priority. For a successful reorientation, your service organization must be ready to address the needs of your customers, implement them accordingly, and transfer them into daily operations via standardized processes and tools.

SERVICE EXCELLENCE
Digital transformation is always accompanied by a change in your service management.
These new requirements for your IT services must fit into the existing service portfolio and be adapted or introduced according to their priority. For a successful reorientation, your service organization must be ready to address the needs of your customers, implement them accordingly, and transfer them into daily operations via standardized processes and tools.

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OUR SERVICES

Our ITIL certified consulting team creates service excellence in the following areas:

SERVICE PORTFOLIO
We set up your service portfolio and prioritize it together with you. In doing so, we define and document the necessary processes and associated responsibilities and support you in establishing them in your organization.

SERVICE ROADMAP
We create a service roadmap for each of your customer-oriented IT services, identify potential for further development, prioritize them together with you and derive the required resources in terms of personnel and budget.

PROCESSES & ORGANIZATION
We support you in the introduction and optimization of your IT service management processes such as incident management or change management. We define and document processes according to best practices such as ITIL, implement them in the ITSM tool and anchor them in your organization.

SERVICE DESIGN & TRANSITION
We set up the service design of new or changed IT services so that they meet the needs of your customers as well as the downstream operating organization. We support you from the definition of requirements to the handover to operations.

ITSM MATURITY ASSESSMENT
We assess the maturity of your IT service organization, identify strengths and weaknesses in your documentation as well as in your daily operations and identify areas for improvement.

INTERIM MANAGEMENT
We support you temporarily in various ITSM-related roles such as IT Service Manager, Service Owner, Process Manager and others to ensure the ongoing operation of your service organization.
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OUR SERVICES

Our ITIL certified consulting team creates service excellence in the following areas:
SERVICE PORTFOLIO
We set up your service portfolio and prioritize it together with you. In doing so, we define and document the necessary processes and associated responsibilities and support you in establishing them in your organization.
SERVICE ROADMAP
We create a service roadmap for each of your customer-oriented IT services, identify potential for further development, prioritize them together with you and derive the required resources in terms of personnel and budget.
PROCESSES & ORGANIZATION
We support you in the introduction and optimization of your IT service management processes such as incident management or change management. We define and document processes according to best practices such as ITIL, implement them in the ITSM tool and anchor them in your organization.
SERVICE DESIGN & TRANSITION
We set up the service design of new or changed IT services so that they meet the needs of your customers as well as the downstream operating organization. We support you from the definition of requirements to the handover to operations.
ITSM MATURITY ASSESSMENT
We assess the maturity of your IT service organization, identify strengths and weaknesses in your documentation as well as in your daily operations and identify areas for improvement.
INTERIM MANAGEMENT
We support you temporarily in various ITSM-related roles such as IT Service Manager, Service Owner, Process Manager and others to ensure the ongoing operation of your service organization.
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OUR PROJECT REFERENCES




Introduction of digital workplaces (service)
The outsourcing of the entire infrastructure to a virtual working environment allows the 8,000 employees of a public administration to work from anywhere and with any device. For this purpose, the server infrastructure is set up and the necessary software and devices are provided. Uniform cantonal standards are created through the development of a service catalog, service organization and operating manual.
Introduction of electronic laboratory journals
Digitalization of research processes previously documented mostly on paper and in Excel through the introduction of the cloud-based ELN software solution Dotmatics for desktop as well as on mobile devices for 1,600 users at 20 locations worldwide. In preparation, a global requirements analysis will be conducted and the necessary infrastructure in terms of performance and coverage will be provided locally.
Ad interim service manager
Reduction of workload for the ITSM team of a public administration as service manager ad interim. Improvement of the cantonal service and support in service and account management including responsibility for the ITSM tool, communication with stakeholders and suppliers as well as setting up a data-driven Power BI reporting for monitoring and as support in decision making.
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OUR PROJECT REFERENCES

Introduction of digital workplaces (service)
The outsourcing of the entire infrastructure to a virtual working environment allows the 8,000 employees of a public administration to work from anywhere and with any device. For this purpose, the server infrastructure is set up and the necessary software and devices are provided. Uniform cantonal standards are created through the development of a service catalog, service organization and operating manual.
Introduction of electronic laboratory journals
Digitalization of research processes previously documented mostly on paper and in Excel through the introduction of the cloud-based ELN software solution Dotmatics for desktop as well as on mobile devices for 1,600 users at 20 locations worldwide. In preparation, a global requirements analysis will be conducted and the necessary infrastructure in terms of performance and coverage will be provided locally.
Ad interim service manager
Reduction of workload for the ITSM team of a public administration as service manager ad interim. Improvement of the cantonal service and support in service and account management including responsibility for the ITSM tool, communication with stakeholders and suppliers as well as setting up a data-driven Power BI reporting for monitoring and as support in decision making.
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YOUR CONTACT


Do you have questions or would you like to learn more about our projects and services around service excellence?
Our charismatic organizer Thomas Scherzinger is happy to assist you.
.
YOUR CONTACT


Do you have questions or would you like to learn more about our projects and services around service excellence?
Our charismatic organizer Thomas Scherzinger is happy to assist you.
.
MORE ON SERVICE EXCELLENCE

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MORE ON SERVICE EXCELLENCE
